Enterprise Application Administration
Core strength across business application support.
Workflow configurationSystem access managementRole managementForm setupIncident investigationSystem interfaces
Available for full-time work in Adelaide — immediately
IT ApplicationSupport Analyst —enterprise systems.
Master of IT graduate based in Adelaide. I administer enterprise business applications, configure compliance workflows, coordinate UAT and release testing, and translate business requirements into functional system solutions.
Enterprise ApplicationsCompliance & QMSMicrosoft 365UAT & Release TestingSQL / MySQLProfessional Year 2025–26
Profile Signal
Support-first, systems-aware, and growing deeper SQL strength.
Snapshot
A recruiter-friendly read of where I fit best.
Master of IT graduate with hands-on experience across application support, Microsoft 365, SQL-backed troubleshooting, and live client delivery. Currently completing a Professional Year Program and actively seeking application systems or IT support roles across Australia.
Role direction
Enterprise application support & QMS
Best suited to application support analyst, business systems analyst, and compliance/QMS platform support roles.
Working style
Structured, detail-first, ownership-driven
I gather requirements carefully, configure systems precisely, test thoroughly, and communicate clearly at all levels — technical and non-technical.
Background
Master of IT + real enterprise delivery
Torrens University Australia MIT, Professional Year Program (ongoing), enterprise compliance platform support at SpaceTel, and 4+ years across application support and development.
What I do now
Application systems support backed by practical delivery context.
I support business applications, user workflows, Microsoft 365, Windows environments, and web-based systems. I also bring hands-on context from websites, APIs, hosting, deployment, troubleshooting, and data-aware issue investigation.
Business applications support
Microsoft 365 and identity
SQL/MySQL checks and validation
Documentation and change support
positioning.log
> focus.current
application systems -> SQL support -> data engineering path
Best-fit roles
Application Support Analyst
Business Systems Analyst
IT Application Support (Enterprise / SaaS)
QMS / Compliance Platform Support
What teams get
- A Master of IT graduate with hands-on enterprise application support, compliance platform administration, and release testing experience.
- Someone who translates business requirements into functional system changes and verifies outcomes before sign-off.
- Clear communication at all levels — from end users to project stakeholders — with thorough documentation every step.
Enterprise applications
Business application administration and configuration.
Workflow configuration, system access, role management, form setup, release testing, and defect lifecycle management.
Microsoft 365 & identity
Comfortable across Microsoft 365, SharePoint, and Teams.
User access, permissions, SharePoint administration, Outlook, Teams, and day-to-day business application support.
Data & reporting
SQL validation, data accuracy, and reporting support.
SQL/MySQL queries for record validation, data issue investigation, and troubleshooting reporting inconsistencies in database-backed applications.
Release & change
UAT coordination, release management, and documentation.
Release notes review, pre-production validation, regression testing, change documentation, and user guides for technical and non-technical audiences.
Capabilities
Capability areas grouped the way hiring teams usually scan them.
Instead of one long skill wall, this section is grouped into employer-searchable domains: support, Microsoft 365, systems, networking, SQL, development, and documentation.
Quality & Compliance Systems
QMS administration and compliance platform support.
QMS administrationCompliance workflowsEvidence managementGRC alignmentAudit trailsPolicy controls
Release, Testing & Change
End-to-end release and change support.
UAT coordinationRelease notes reviewRegression testingPre-production validationDefect lifecycleChange documentation
Microsoft 365 & Identity
Business application and identity administration.
Exchange OnlineSharePointTeamsOutlookActive DirectoryAzure AD
Data, SQL & Reporting
SQL for validation and reporting support.
SQL / MySQLPostgreSQLData validationRecord investigationREST APIsExcel reporting
Web & Application Development
Technical delivery context for application roles.
ReactNext.jsDjangoPythonHTML/CSSAPI integration
Documentation & Communication
Clear handovers for technical and non-technical audiences.
User guidesRelease summariesStakeholder communicationRequirements gatheringProcess improvementGit/GitHub
Credentials
Formal study plus support-focused foundations.
This section gives hiring managers a fast check on education, certifications, and technical foundations without interrupting the main portfolio story.
Education
IT qualifications
Performance Education
CurrentProfessional Year Program, Information Technology
2025 – 2026
Torrens University Australia
Master of Information Technology (Advanced)
2022 – 2024
Tribhuvan University
Bachelor of Computer Science and Information Technology
2015 – 2019
Certifications
Support and technical readiness
Zendesk Customer Service Professional Certificate
LinkedIn | Sep 2024
Google IT Support Specialization
Coursera | Nov 2020
Crash Course on Python
Coursera | Sep 2020
Cyber Security Foundation
Certiprof | Dec 2020
Current emphasis
I am intentionally shaping my profile around application systems, business applications, SQL support, reporting-aware work, and the delivery habits that matter in junior analyst and developer pathways.
Experience
A practical track record across support, systems, delivery, and data accuracy.
The experience is intentionally framed to show junior but credible progression: user support, systems support, technical delivery, and data discipline.
May 2026 – Present
Application Support & QA Analyst (Intern)
SpaceTel IT | Adelaide, SA | On-site
Support the administration, testing, and release management of a multi-role enterprise compliance platform — configuring workflows, managing access, coordinating UAT, and managing the full defect lifecycle.
- Configure workflows, system access, form setup, and evidence-handling processes across Admin, Auditor, and Client roles.
- Review release notes and coordinate testing with key users prior to production deployments; produce release summaries and test reports.
- Manage the full defect lifecycle — logging issues with reproduction steps, liaising with developers, and retesting fixes before release.
2024 – Present
Disability Support Worker (Part-time)
Adorable Home Care | Adelaide, SA
Work within a regulated care environment, maintaining accurate digital records, incident documentation, and shift handovers in line with privacy legislation and care quality standards.
- Maintain accurate digital case notes, incident records, and shift handovers per organisational policy and privacy legislation.
- Developed first-hand understanding of the systems, compliance documentation, and quality standards that underpin safe care delivery.
2022 – Present
Application Support & IT Consultant
Freelance / Contract | Adelaide, SA / Remote
Administer and support business applications for clients across Microsoft 365, SharePoint, Teams, and web-based platforms — acting as the bridge between business need and technical solution.
- Manage user access, permissions, workflows, system configurations, and integrations across Microsoft 365 and SharePoint.
- Gather and clarify business requirements, translate them into functional system changes, and verify outcomes with clients before sign-off.
- Use SQL and MySQL to validate records, investigate data issues, and troubleshoot reporting inconsistencies.
Dec 2020 – Mar 2022
Application Support Developer
Eydean Inc | Kathmandu, Nepal
Developed and supported web applications using React, Django, MySQL, and REST APIs — providing maintenance, bug resolution, feature implementation, and post-change stability checks.
- Investigated and resolved user-reported application issues across frontend, database, and API layers.
- Collaborated with stakeholders to translate requirements into practical solutions and clear handover documentation.
Nov 2017 – Nov 2020
Data Specialist
CloudFactory | Kathmandu, Nepal
Processed and quality-checked high-volume structured datasets to defined accuracy and confidentiality standards.
- Flagged inconsistencies and contributed to continuous-improvement processes across client data workflows.
Projects
Client-facing work presented like real case studies.
High-end portfolios feel stronger when projects explain business context, delivery decisions, and post-launch ownership. These two builds show real client work, not just visual mockups.
Live delivery
glideedu.com.au
Glide Education
Consultancy and visa services platform
Create a clearer website so prospective students and clients could understand services and enquire with more confidence.
Role
End-to-end website build and deployment
Outcome
Live production site launched and maintained with enquiry flow, deployment setup, and ongoing production updates handled.
ReactNext.jsTailwind CSSMySQL
- Turned client requirements into a practical business website.
- Handled deployment, DNS, SSL, and post-launch support.
Live delivery
primeroofcare.com.au
Prime Roof Care
Service business website for enquiries and trust
Give a local service business a clearer online presence that explains services quickly, builds trust, and supports customer enquiries.
Role
Website build, launch support, and ongoing updates
Outcome
Live service site launched with ongoing content and hosting updates supported after go-live.
HTMLCSSTailwind CSSResponsive Design
- Included support after launch, not just the initial delivery.
- Covered content changes, hosting, and live updates.
Contact
Ready to support a team and grow into deeper systems work.
Open to junior application systems, business applications, technical support, Microsoft 365, and SQL-support pathways. I am happy to discuss roles that value practical ownership, clear communication, and strong learning momentum.
Available across AustraliaOn-site, hybrid, or remote depending on roleJunior and growth-track opportunities