Rajiv Bhandari

SpaceTel IT | Adelaide, SA

• Support the administration and testing of a multi-role enterprise compliance platform, including workflow configuration, system access management and evidence-handling processes across multiple user roles.
• Collaborate with business users and stakeholders to translate requirements into functional system configurations and test scenarios, ensuring changes meet the intended business outcome before sign-off.
• Review release notes and coordinate testing of new system versions with key users prior to each production deployment; produce test summaries and release documentation for stakeholder approval.
• Manage the full defect lifecycle: logging issues with structured reproduction steps and supporting evidence, liaising with developers on resolution and retesting fixes before release.
• Produce user documentation and support end-user adoption across multiple business roles, tailoring communication for both technical and non-technical audiences.

Adorable Home Care & Northern Disability | Adelaide, SA

• Work within regulated care environments across two providers, maintaining accurate digital case notes, incident records and shift handovers in line with privacy legislation, organisational policy and care quality requirements.
• Developed first-hand understanding of the systems, compliance documentation and quality standards that underpin safe care delivery.

Sole Trader / Contract | Australia / Remote

• Administer and support business applications for clients across Microsoft 365, SharePoint, Teams, Outlook and web-based platforms, managing user access, permissions, workflows and system configurations.
• Gather and clarify business requirements, translate them into practical system or workflow changes, and verify outcomes with clients before sign-off.
• Write and execute SQL/MySQL queries for data retrieval, validation, form submission troubleshooting and reporting accuracy checks, building practical data analysis habits alongside application support.
• Manage the full vendor support cycle: logging issues with evidence, coordinating resolution timelines and identifying recurring problems requiring systemic fixes.
• Produce user guides, change documentation and support notes; provide one-to-one guidance tailored to different levels of technical confidence.

Eydean Inc | Kathmandu, Nepal

• Maintained and supported production web applications built with React, Django, Node.js, MySQL and REST APIs, handling bug investigation, defect resolution and post-change stability checks.
• Investigated user-reported application issues across the frontend, database and API layers, documenting root cause and applying fixes with minimal disruption to business operations.
• Supported database-backed application features including data validation, query troubleshooting and API integration testing, building foundational SQL and data analysis skills.
• Collaborated with stakeholders to clarify requirements, translate them into practical solutions and prepare clear technical documentation for system changes and handovers.
• Managed source control and version tracking using Git/GitHub, supporting structured release and change management practices.

CloudFactory | Kathmandu, Nepal

• Performed data validation, data review, quality assurance and accuracy checks across large volumes of structured digital data.
• Identified data errors, corrected inconsistencies and ensured outputs met required quality standards and project guidelines.
• Worked with web-based platforms and internal tools to process, verify and maintain accurate information.
• Collaborated with team members and supervisors to meet deadlines, improve data quality and support project delivery.
• Developed strong attention to detail, analytical thinking, problem-solving and documentation skills.